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Gold coin ordered online never arrives, man wins Rs 60,000 from e-commerce platform
['Ashish Shaji', 'Ashish Shaji Is A Senior Sub-Editor At The Indian Express', 'Digital', 'Where He Specialises In Legal Journalism. Combining A Formal Education In Law With Years Of Editorial Experience', 'Ashish Covers Court Developments', 'Key Cases For The Audience.', 'Expertise Ashish Is A Law Graduate', 'Ba Llb', 'Ime Law College', 'Ccsu. His Work At The Indian Express Focuses On Translating The Often-Dense Proceedings Of Courts Into Clear']
The Indian Express
The opposite party is further directed to pay Rs 10,000 towards litigation costs,” the order dated July 22 read.
According to the complainant, he purchased a 5-gram 24k gold coin through the online platform on October 5, 2025, for Rs 59,750.
The complainant said that he repeatedly contacted the platform through emails and customer support channels seeking updates and delivery of the product.
Alleging mental agony, harassment, and unfair trade practice, the complainant moved the consumer commission.
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