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Andhra man misses bus after ‘change’ in boarding point, wins Rs 20,000 payout
['Ashish Shaji', 'Ashish Shaji Is A Senior Sub-Editor At The Indian Express', 'Digital', 'Where He Specialises In Legal Journalism. Combining A Formal Education In Law With Years Of Editorial Experience', 'Ashish Covers Court Developments', 'Key Cases For The Audience.', 'Expertise Ashish Is A Law Graduate', 'Ba Llb', 'Ime Law College', 'Ccsu. His Work At The Indian Express Focuses On Translating The Often-Dense Proceedings Of Courts Into Clear']
The Indian Express
A consumer commission in Andhra Pradesh has directed an online bus ticketing platform and a private bus operator to pay Rs 20,000 as compensation to a passenger after the boarding point for his bus journey was allegedly changed at the last minute and the bus departed without him.
Relief granted to passengerThe complainant stated that he had booked an online bus ticket for travel from Bengaluru to Ongole on January 9, 2025, paying Rs 1,249.50.
The online bus ticketing platform, in its defence, argued that it merely operated an online ticket-booking platform and that the bus service was provided by a private bus operator.
It contended that the passenger had been informed about the revised boarding point but failed to reach there on time, following which the bus left without him.
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