“It is clear that the complainant, through IDBI Bank, had made the payment…for the purchase of the refrigerator, and the payment had been successfully received by Amazon. The complainant purchased an LG 255-litre, three-star frost-free fridge from the e-commerce platform on June 13, 2017, for Rs 22,090, after making the payment online through his IDBI Bank account. The man stated that despite repeated emails and representations, he neither received the fridge nor a refund. Alleging deficiency in service and unfair trade practice, he approached the district consumer commission seeking a refund, compensation, and litigation costs. Don’t miss out on these stories:‘Refused refund’ for cancelled Bangkok trip, couple wins Rs 60,000 from travel companyTelangana bakery sells ‘expired’ Diet Coke to customer, ordered to pay Rs 25,000Late by ‘317 minutes’ in reaching destination, man wins Rs 60,000 from Railways