In this guide, we’ll explore omnichannel customer service and its benefits, as well as break down how to build an omnichannel service strategy and tips for buying the right omnichannel platform. Omnichannel Customer Service StrategyWhen implementing an omnichannel customer service strategy, it’s important to take a few foundational steps before expanding to new channels. Omnichannel Customer Service Metrics and GovernanceOmnichannel customer service metrics should align to business outcomes and be trackable in customer service software. How to Choose an Omnichannel Customer Service PlatformWhen choosing an omnichannel customer service platform, think beyond feature checklists and instead assess how well the platform can support the customer experience strategy over time. Customer service leaders and CX managers looking to implement an omnichannel customer service strategy should consider Service Hub’s Omnichannel Customer Service features.