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Woman, 99, waited 3 hours for police after Wis. dispatchers misclassified 911 call
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MILWAUKEE — A 99-year-old woman waited three hours for police after emergency dispatchers reportedly misclassified a call about an attack inside her home as a welfare check.
Two dispatchers have been placed on leave as Milwaukee’s Department of Emergency Communications reviews its response, KOLD reported.
| MORE: EMS is more than a transportation service: Why reimbursement must evolveThe city received the first call through the Life Alert emergency response system at about 5:15 a.m. on Aug. 3.
Tony Bueno, director of the city’s newly created emergency communications department, said the first call was classified as a welfare check rather than a battery in progress.
The woman, who lives alone, was taken to a hospital with injuries that were not considered life-threatening.