Payment friction rarely arrives as one clearly identifiable expense. That’s probably why most executives think about payment friction as an inconvenience and not a hidden-in-plain-sight margin and revenue problem. Payment Friction Has Become a Revenue Leak for Mid-Market FirmsThe study found that organizations with recurring payment friction lose an average of 1.92% of annual revenue, compared with just 0.31% among companies where payments move more smoothly. More than half of chief financial officers reported that fraud controls have delayed legitimate payments, creating friction for customers or business partners. Firms with reliable payments may rarely hear customers discuss payment performance because the process has become invisible.