Her family reported the neglect to the Local Government and Social Care Ombudsman, which found the council’s commissioned care resulted in a “significant personal injustice.” Portsmouth GuildhallFollowing a mini-stroke, Mrs Y was placed on a soft diet. A week later, the second care worker reported that the first had fed Mrs Y dog food, only realising it was dog food after seeing the packaging. The care worker reported the incident to a senior colleague a week later, who told them to remove the dog food from the freezer to prevent a repeat. It was later confirmed that Mrs Y had been given three mouthfuls of microwaved, vacuum-packed dog food.