Videos explaining cause of rail disruptions to be released to passengers

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New videos will explain to passengers what is causing disruptions to rail services and what they should do next. Videos – called visual disruption maps – will be produced within half an hour of a major incident being confirmed, the rail industry said. The videos will appear on National Rail Enquiries’ website, app and social media accounts. The visual disruption maps will feature a presenter standing in front of a map, telling passengers what has happened, how services are affected, and their options to reach their destination. “Visual disruption maps bring a human face and voice to real-time events, helping people to travel with confidence when journeys don’t go as planned.