According to Abby, an employee approached her in the store and said, “Your under-eyes need a lot of help. I was so caught off guard, all I said was, ‘I know what’s underneath my eyes, but no thank you.'” One viewer who identified themselves as an Ulta employee wrote, “im an ulta employee and WE WOULD NEVER DO THIS TO YOU QUEEN.” Another commenter, who said they previously worked at both Ulta and Sephora, suggested the person Abby encountered may not have been a Sephora employee. They claimed, “As an ex Ulta and Sephora employee: it was a brand partner.