Find out more: consumer harm in claims-handlingThe impact of insurance letting customers downHaving insurance claims rejected can leave customers in significant financial hardship or facing extra stress in a situation that is already difficult to cope with. is calling forOur super-complaint isn’t about individual insurance firms - but about widespread problems in home and travel insurance, and the failure of the FCA to definitively tackle them. using its legal powers to submit a super-complaint is a major intervention - but we believe it is necessary as serious failings in home and travel insurance have been tolerated for too long by the insurance industry and its regulator. This super-complaint should mark a turning point that leads to fundamental changes in how insurance companies treat their customers.' 'In the first half of this year alone, insurers have paid out over £1.7bn for more than 300,000 home insurance claims.