A California Medicaid Plan Is Using AI Voice Agents to Keep Members Enrolled Before Work Rules Begin

Oversight, Limits, and Open QuestionsCalifornia regulators say they are watching AI use in health plans. State rules still prohibit Medi-Cal plans from soliciting new enrollees, so plans may contact existing members about renewals but not recruit. Confirm that your state Medicaid agency has your current mailing address, phone number, and email. Calling Medi-Cal members about upcoming renewals, asking what has changed in their household, directing them to the right forms, and scheduling appointments with human staff. Update your address and phone number with your state Medicaid office and start saving documentation of your work or exemption status.88