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EN
Psychology says people who clean up after themselves at restaurants tend to notice labor everywhere else, too — the tired look on a cashier’s face, the long line no one else seems to register — because their radar for other people’s effort never really turns off
['Written By', 'Daniel Moran', 'Daniel Moran Is A Writer At Silicon Canals Covering Technology', 'Psychology', 'Culture. His Work Specialises In The Patterns Connecting How People Build Technology', 'How They Live Around It', 'The Incentives That Govern Engineering Decisions Also Govern Lifestyle Ones. He Contributes Across Pillars', 'With The Heaviest Output In Mind', 'More This Author', 'How We Edit']
Silicon Canals
I ran restaurants for years before I sold up, and I got strangely good at clocking those people.
Because that one small move told me something about them that half an hour of polite conversation never would.
Once you see the work, you can’t unsee itI think this is the part people miss.
Most effort is built to look effortlessThe job, done well, is to make the job disappear.
Think of a flight attendant staying calm through turbulence, or a waiter who’s delighted to see you walk in at 10:55pm.