NEW DELHI – A routine Air India flight from Phuket to Delhi quickly turned into a frightening experience for passengers on Tuesday. Key TakeawaysAir India flight AI2379 faced sudden, intense turbulence while flying from Thailand to India on August 4. Quick Medical Response at Delhi AirportWhen the passenger plane finally touched down just after 11 a.m., an Air India support team was waiting. Air India Focuses on Passenger SafetyFollowing the stressful incident, Air India quickly released a formal public statement regarding the scary event. Right now, Air India holds a very solid four-star safety rating out of a possible seven stars.