Kathmandu, Aug 5: The government is planning a major overhaul of the Hello Sarkar platform, turning it into an integrated grievance and public service management system as complaints from citizens continue to rise sharply. Under the proposed system, citizens will be able to file complaints directly with government agencies through Hello Sarkar and track their status online. If an office fails to respond, the case will be referred back to Hello Sarkar for follow-up. Hello Sarkar received 69,724 complaints in fiscal year 2025/26, up 321 per cent from 16,568 the previous year. Over the past three months, Hello Sarkar received 50,721 complaints, resolving 39,177 of them.