The long-awaited move into profitability is not a one-off and is sustainable, insists Woodside:The market opportunity in EX is significant. Other stats of note from the Q2 earnings data:Annual Recurring Revenue (ARR) grew 24% year-on-year, with EX accounting for 60%. The firm expects to report $600 million in ARR from Freshservice this year, rising to $1 billion in 2028. With Freddy AI, customers are changing the economics of how they run service operations. But it still turns in $400 million ARR and it hasn’t been forgotten, says Woodside:We've made a big investment in the CX product in moving to our new Freshdesk Omni.