Absa uses AI/OCR to transform debt reviewAbsa has successfully implemented an artificial intelligence (AI) and optical character recognition (OCR) solution within its debt review team, significantly improving the efficiency and accuracy of the debt review process for over-indebted South African consumers. The debt review process has traditionally been document-intensive, requiring information from multiple providers to be captured and processed manually. This created significant operational effort, longer turnaround times and a higher risk of human error. By implementing AI/OCR gateway, Absa has automated the extraction and capture of information from standard document types. Kendrick Chauke, Absa national manager for debt review, comments: “The introduction of an AI/OCR solution in the debt review team has enabled us to automate manual processes and improve operational efficiency.