Frontline workers using AI less likely to burn outFrontline workers who use AI on the job are less likely to report being burned out. This is according to a 10-country global study of 8 200 frontline employees by UKG, a global AI platform for HR, pay, and workforce management. Burnout rates for these critical workers have remained steady since a 2024 UKG study, with 76% reporting burnout today. But there’s hope: More than one in three frontline workers say they use AI in their roles today, and those who are using AI report far lower burnout rates (41%) than those not using the technology (54%). Only 28% of frontline workers in the US and 27% in Canada say they use AI.