When a debit card works on vacation, nobody thanks the reconciliation team. Financial services operations is the machinery that turns promises into posted balances, and it is being rebuilt end to end. Financial services operations explained: what the back office actually doesEvery financial product is a promise with paperwork. The cheapest checking accounts in America exist because someone’s operations team got the cost per account below the revenue line. The reconciliation team will still get no thanks when the card works in another country, and that is the point.