The Transpennine Route Upgrade (TRU), which is transforming the railway in the region, has introduced new Customer Communication Cards to help disabled passengers share their support needs more easily with staff. "These cards help start that conversation, giving customers an easy way to communicate their needs and enabling staff to provide support needed for a smooth end-to-end journey." The cards are available at key stations along the TRU route or can be downloaded from www.thetrupgrade.co.uk/accessibility. The upgrade programme also aims to deliver a more inclusive railway by modernising stations with step-free access, accessible waiting areas and improved blue badge parking. As of 1 August, larger rail replacement vehicles on shorter journeys will now be equipped with audible and visual onboard information.