Cumbrian GP surgery in England’s top 0.1% as every patient rates care ‘good’

Patients’ experience of contacting the practice is equally positive, with 98 per cent describing their most recent contact as good. Nearly all of those – 98 per cent – said it was “very good”, far above the ICS (76 per cent good) and national (73 per cent good) scores. Most Glenridding patients – 89 per cent – said they were told what would happen “there and then”, again well above wider averages. Reception, continuity and appointmentsThe survey suggests patients value both the reception team and the continuity of care on offer. “A heartfelt thank you to our patients for your feedback and to our amazing staff for their continued commitment to delivering exceptional care.”