A Texas woman says she spent hours at a Toyota dealership only to learn that her “lifetime oil change package” had been canceled. According to Mallory, the manager said that there was a policy change that affected her lifetime oil change package. Houston, Texas-based KPRC 2 did a story on customer complaints about two local dealerships that canceled lifetime oil change packages. Some wondered how a lifetime service package could possibly expire. They said a dealership insisted they signed a document that said essentially the lifetime oil change package could be terminated at any time at the dealership’s discretion.