Avaya named Jeff Clarke CEO on Aug. 3, and ASAPP named Katie Stein CEO on Aug. 4, putting two contact center and customer experience vendors under new leadership within 24 hours of each other. Stein will lead the company as it shifts from product development to scaling its Customer Experience Platform, according to company officials. Avaya serves enterprise IT and customer experience leaders, providing unified communications and contact center solutions. Founded in 2014, ASAPP provides AI software for large enterprises managing high-volume, multichannel contact centers. Its customer experience platform orchestrates AI agents, deterministic workflows and human agents as a unified system, targeting operational leaders in airlines, telecommunications, insurance and financial services.