Willa Hightower (contributed)ORANGE, CT — Avangrid has a new vice president of customer service. Throughout her career, Hightower has demonstrated a passion for customer-focused leadership and innovation, the company said. “I’m honored to join Avangrid and excited to support UI, SCG, CNG, and BGC in delivering exceptional service to our customers,” said Hightower in a statement. “She will advance the companies’ commitment to exceptional customer experiences while ensuring operational excellence, regulatory compliance, and strong stakeholder partnerships,” Avangrid said in the news release. “Beyond her professional accomplishments, Willa is deeply committed to community service and nonprofit leadership, serving on boards and supporting initiatives that advance education, community development, and professional engagement.”