Related:ISS BLOG - The Untallied Costs of Unreliable Self-Storage Software and How to Avoid Paying the PriceSo, how do you ensure you’re signing up to receive excellent support? Two Layers of Tech SupportMost people think of tech support as reactive: a phone line, a chat window or a ticket queue. The Prevention StackSome tech-support prevention tasks belong to you as the self-storage operator; some belong to your software vendor. A prevention-minded software vendor watches their system and alerts you to problems before you notice them. The mark of a prevention-minded software vendor is what happens at the end.