The key problem was that, for much of the region, the new bill arrived a week before new council rates bills. Even a link in the email to the place on council websites where people could check their new, lower council rates, would have helped. Wai, Wai, Wai? A Tiaki Wai news release on July 28 drew a record number of 63 concerned comments from Wellington.Scoop readers. Leaving only one voice -instead of five – to try to defend the interests of ratepayers facing annual increases from Tiaki Wai.