On another occasion, his journey home took five hours because this service was delayed, meaning he missed a connecting train. This rush-hour service, operated by London Northwestern Railway (LNR), is the busiest commuter-only journey in England and Wales, according to figures by the Department for Transport. When the train is finally on the move, most gangways are cluttered with unlucky commuters unable to snag a seat. The transport secretary, Heidi Alexander, has also faced a bumpy train journey, saying she sat on the floor of a packed service from London Paddington to her constituency in Swindon. Simms isn’t too bothered about the packed train.