The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service. Under the proposed framework, Amtrak would continue to operate as the parent organization while creating three distinct business units focused on key areas of the company's operations. The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service. The board is now seeking public feedback as it refines the proposal and implementation strategy. "Our goal is a more accountable, effective, and resilient Amtrak, one that delivers more riders, more revenue, and the best customer service in the transportation industry."