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Metro Bank customer fights for £14,000 refund after AI-linked fraud
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When Metro Bank messaged Rutter to ask whether an attempted transaction was legitimate, he replied "no", but the criminals were able to make a series of subsequent transactions of between £90 and £200.
The fraudsters used the Metro Bank debit card linked to his Anthropic account to make the payments and buy credits for the platform.
On 19 June, Metro Bank spotted a suspicious transaction for £90.90 and texted Rutter to ask whether he had authorised it.
Metro eventually froze his card the day after the scam started, but by then, more than £14,000 worth of payments had gone through.
After Guardian Money got in touch, Metro Bank temporarily refunded Rutter while a chargeback refund was sought from Anthropic.