Travel Outlook, the premier hotel call center™, announced that Grand Casino Mille Lacs and Grand Casino Hinckley, owned by the Mille Lacs Band of Ojibwe has partnered with Travel Outlook to provide call center services for its casino resort operations. Travel Outlook has committed to help Grand Casino enhance guest communications, improve operational efficiency, and strengthen VIP loyalty through world-class voice and digital engagement. “Grand Casino Mille Lacs and Grand Casino Hinckley has always been recognized for its exceptional guest experience,” said John Smallwood, President of Travel Outlook. Through structured training, mentorship, and modern technology, Travel Outlook can offer call center service positions to tribal members. Whether guests are planning a weekend getaway, a concert, a golf trip or a gaming experience, Grand Casino Mille Lacs and Grand Casino Hinckley is committed to making every interaction easy and welcoming.