Brockville's Citywide Portal aims to streamline service Online place for service requests Photo by RONALD ZAJAC / The Brockville Recorder and TimesArticle content City Hall has launched a new online system making it easier for Brockville residents to submit service requests for city property. When on the Portal, residents can create an account or continue as a guest to submit a request, identify the location, and upload photos or supporting files. “The Citywide Portal strengthens the connection between residents and city operations,” city manager Sandra MacDonald said last week in a prepared statement. Article content Adams said the Citywide Portal is the public-facing side of Brockville’s broader asset management system. The portal system saves workers a lot of time, she said, and is also a great communication tool.