To support this, East West Banking Corporation (EastWest) launched ECHO (EastWest CMS Help Officer), an AI-powered chatbot designed to help business owners better understand and access the Bank’s Cash Management Services. This growing shift toward digital business management has increased the need for secure, accessible banking solutions that help entrepreneurs streamline operations, improve efficiency, and stay focused on growth. More than a chatbot, ECHO serves as a digital guide for business owners—helping them better understand their options while giving them convenient access to expert support. “Business owners need quick access to information so they can focus on running and growing their business. Through ECHO, EastWest continues to strengthen its support for business owners with practical digital tools that simplify banking, improve access to relevant solutions, and help businesses make better-informed financial decisions.