The footage, shared by the social media account ChaosLensX, identifies the dealership as Kia of Lake Charles, 1900 Siebarth Drive in Lake Charles, Louisiana. The caption further claims that employees had removed her engine and were taking parts from her vehicle to use on another repair. In the recording, the woman repeatedly questions dealership employees after spotting her engine outside the vehicle. A woman drops her truck off at Kia of Lake Charles (1900 Siebarth Drive, Lake Charles, LA 70615) for body work only. Public records show Kia of Lake Charles has received unrelated customer complaints through the Better Business Bureau involving repair and service disputes.