1 priority for commerce leaders. The report found that 71% of commerce leaders agree that AI is a core part of commerce operations. Only 29% of commerce leaders find that their commerce platforms meet only basic needs. To expand their capabilities, commerce leaders are looking to add AI-powered personalization (46%), order management (40%), and content management (39%). Also: How small businesses can survive AI shopping: 7 essential stepsTrapped data results in trapped value-creation opportunities for commerce organizations.