Released Monday, the report forecasts that AI use will move $500 billion in digital spending to AI agents and platforms. When selecting technologies to support agentic commerce, choose openness over convenience,” Heather Hershey, IDC senior research director of digital and agentic commerce strategies, says in a statement. AI agents are already shopping for consumers, but merchants are not ready. By 2030, only 45% of organizations will have AI agents at scale, the report says. IDC says 80% of agentic AI use cases will require real-time, contextual, and ubiquitous access to data by 2027.