AdvertisementSample Complaint 1 (David) “My isp Fusion Fibre formerly Factco has been down since 8pm last night, the whole village of Startforth is off and other location according to down detector. Copy of Fusion Fibre’s Customer Email Dear Customer, We wanted to provide a quick update on today’s broadband service disruption. The issue is now being resolved, and you should start to see your broadband service restore itself shortly. Kind Regards,The Fusion Fibre Group TeamUPDATE 4th August 2026 @ 8:49amAdvertisementFusion Fibre has just sent some customers another email, which confirms that the issues are in fact ongoing. Kind regards,The Fusion Fibre Group TeamUPDATE 4th August 2026 @ UPDATE 4:41pmCustomers of Fusion Fibre appear to be getting back online and the provider has also issued another statement, which attempts to explain what went wrong.