But one Amazon customer says her latest order left her confused after the package marked as delivered contained items she never ordered. Recommended VideosTikTok creator @hertraline says her large Amazon order, which included 10 items worth hundreds of dollars, was marked as delivered. After contacting Amazon customer service, she says the experience became frustrating and made her question whether other customers had faced a similar problem. She says she contacted Amazon customer service and eventually reached someone who offered either a refund or a reorder. The creator ended her video by asking whether anyone else had received a package that was marked delivered but contained completely different items.