Subway Pakistan also reaffirmed its commitment to ensuring a safe and respectful environment for both employees and customers. According to him, Subway’s standard operating procedures (SOPs) prohibit customers from eating outside food inside the restaurant. According to Fazil, the customer allegedly followed him, slapped him again, grabbed him by the neck and dragged him across the restaurant. Many users have demanded exemplary punishment for those responsible and stronger legal safeguards for employees working in Pakistan’s hospitality and service sectors. As the incident sparked widespread criticism, Subway Pakistan issued an official statement strongly condemning the alleged assault.