Paratransit is undergoing rapid change. Rising demand, workforce shortages, tighter budgets, and higher customer expectations are pushing agencies and service providers to rethink how they manage operations. At the same time, advances in artificial intelligence and automation are creating new opportunities to improve efficiency without sacrificing service quality. The biggest challenges facing paratransit providers — and where technology can have the greatest impact. The trends and innovations that will shape paratransit and demand-response transportation over the next five years.