Operating one of the UK’s largest value retail estates, B&M wanted to modernise its store operations, replacing its legacy POS solution with new hardware and updated software that would deliver greater agility and future-proof its store systems. This required a partner capable of delivering a repeatable, automated and low-risk model for upgrading its POS at scale. David Laithwaite, implementation services manager at B&M, commented: “PMC have proven experience with delivering POS solutions. Their collaboration and seamless coordination with our other service provider and B&M staff have been exemplary. “By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences,” said Jake Allmond, managed services director at PMC.