This thinking became the foundation of the bank's employee experience strategy, anchored on its employee value proposition pillars of culture , career , and wellbeing . One of the most significant insights that shaped our employee experience strategy this past year was recognising that workforce expectations are becoming increasingly diverse and dynamic. While HR plays a key role in shaping employee experience, we strongly believe that meaningful and sustainable employee experience cannot be owned by HR alone. More importantly, it helps us distinguish between initiatives that are well-intentioned and those that genuinely enhance the employee experience. What this reinforced for us is that building a strong employee experience is not about having all the answers from the outset.