That insight became the foundation for our hybrid work model. Alignment on the hybrid work model started at the top, through direct calibration with our CEO and Group Management Committee. "The hardest part of rolling out the hybrid work model was building trust at every level at the same time. That belief is what shaped our hybrid work model, and it's now woven into both our culture and workplace strategy. Being recognised for 'Best Hybrid Work Model' is public validation of that conviction.