Along the way, he shared candid insights on AI, compliance, dealership culture and why customer experience remains the industry’s greatest competitive advantage. AI in dealership serviceDuring the conversation, very few topics generated more enthusiasm from Sansone than artificial intelligence (AI). Rather than replacing employees, Sansone believes AI allows dealership staff to focus on higher-value customer interactions while routine communications happen automatically. Additionally, Sansone believes dealerships with sufficient capital should consider dealer-controlled financing as another long-term growth opportunity. Despite rapid advances in AI, automation and digital retailing, Sansone believes the fundamentals of automotive retail remain remarkably consistent.