A disenchanted employee may be perfectly functional in the obvious, measurable ways, but won’t go above and beyond to offer risky insights or extra effort because they’ve seen those efforts either backfire or come to nothing too many times. Over time, the organization loses the insights it could have gained if the employee had felt like there was some point in trying. An entire cohort had been disenchanted at the same time. Re-enchanting the disenchanted is a serious challenge. I’ve said for years that the job of administration is to establish the background conditions in which people can do their best work.