Ernakulam Consumer Commission directs SBI to repay deceased depositor`s fixed deposit and compensate son for refusing to release funds due to missing records. Peter, had deposited ₹39,000 as a fixed deposit at the State Bank of Travancore (SBT), Vyttila branch, in 1989. After his father’s death in June 2022, George approached SBI — which had merged with SBT — to claim the deposit. The commission directed SBI to refund the FD amount of ₹39,000 with applicable interest as per RBI and SBI norms. It also ordered the bank to pay ₹50,000 as compensation for mental agony and ₹5,000 towards litigation expenses to the petitioner within 45 days.