This new program is on top of nearly $58 million in assistance Ameren Illinois customers have benefited from this year. The higher supply costs, combined with extremely hot and humid conditions and increased at-home energy usage, have led to higher-than-normal electric bills for many Ameren Illinois customers. LIHEAP (Low-Income Home Energy Assistance Program): Income qualifying customers can apply for financial help through LIHEAP when the new season begins on Oct 1. For more information on financial guidelines, and to identify a local agency in your community, Ameren Illinois customers may call the Help Illinois Families Assistance Hotline at (833) 711-0374 or visit HelpIllinoisFamilies.com. For a comprehensive list of energy assistance programs, bill payment options and money-saving resources, visit AmerenIllinois.com/ PathToSavings.