There was a time when business and IT service providers acted as ‘invisible vendors’. That’s not only the client’s responsibility — service providers have a responsibility to build a strong data foundation too. That’s not only the client’s responsibility — service providers have a responsibility to build a strong data foundation too,” Jose told Nearshore Americas. The more significant development is that outsourcing providers increasingly perform functions carrying duties independent of the outsourcing agreement. Though indemnification serves as a legal promise between a BPO service provider and the client in the event of any financial losses or legal disputes, can it stop third-party claims?