What happens when your boss is also the HR department, the grievance handler and the person deciding whether you get paid? "I just want my wages. Sonia Garcia Monuz is one of several workers trying to recover money she believes she is owed by a catering firm based in Berkshire. Latest figures show early conciliation cases involving unpaid wages rose by about 17% between 2024 and 2025, according to Acas – the independent body that helps resolve workplace disputes. Acas says nearly half of hospitality workers, 49%, experience problems at work.