The demonstration lasted 20 minutes and by the end of it, everyone in the room agreed that the application solved a genuine business problem. There was genuine admiration for the business team’s initiative, a few questions about future enhancements and the inevitable congratulations that accompany any successful AI story. Somewhere along the way, we’ve started confusing the act of building software with the responsibility of running it. AI has dramatically reduced the effort required to create an application, but it has done little to reduce the effort required to own and operate one sustainably. I think this might be one of the most significant leadership challenges of the AI era.