“The length of the partnership is not as important as the ethos of the two companies involved in that partnership,” Guenther said in an interview. "By unifying HR, IT, and shared services on the ServiceNow AI Platform, with AI Control Tower governing the deployment, Leidos can identify workflows and scale AI-enabled operations without adding complexity." According to Guenther, Leidos expects major returns on its ServiceNow investment. For many Leidos’ employees, automation isn’t new. Early reviews have been positive, Guenther said, and because the vast majority of Leidos’ employees are customer-facing, improved employee performance translates to improved customer outcomes, too.