The screenshot may look convincing, but it doesn’t necessarily prove that the payment, booking or conversation is genuineSomeone sends you a screenshot showing that a payment has gone through. Why screenshot aren’t proof on their ownA screenshot is ultimately just an image of what appeared on a screen. Reassured, you send the item off, only to find out the screenshot was a fake and you’re not getting your money. You receive a password reset code, then get a text message (maybe impersonating a friend) asking you to screenshot and send it. This screenshot is fake (source: Reddit)Challenges for businessesFrom a business perspective, internal and customer-facing teams are often provided with screenshots as evidence.